Shipping policy

Handling Time
We process orders within 1-2 business days. Orders placed during weekends or holidays are processed on the next business day. If there are any issues with an order, we may need to contact you and seek additional information (for instance, an address clarification) which may add some extra time.

Transit Time & Delivery Areas
Our delivery times vary based on location and are subject to change due to weather conditions and other unforeseen circumstances. Please note the estimated delivery times for different regions:

Shipping Timeframes Country Estimated Shipping Time (Days) United States 8-21 days Mexico 20-25 days United Kingdom 10-15 days Canada 10-18 days India 10-15 days Singapore 10-12 days France 10-15 days Netherlands 15-18 days Sweden 15-18 days Italy 10-15 days New Zealand 10-15 days Spain 10-15 days Ireland 10-15 days Saudi Arabia 10-15 days Australia 10-18 days Israel 15-20 days Belgium 12-18 days Denmark 12-18 days Finland 12-18 days Germany 10-16 days Norway 12-18 days United Arab Emirates 10-15 days Portugal 10-15 days Switzerland 10-17 days Hungary 12-18 days Austria 10-18 days Turkey 12-18 days Estonia 10-12 days

 

Shipping
Shipping is billed at a flat-rate regardless of order or item size. USA Shipping is $5.83, and shipping to foreign countries varies and is calculated during checkout.

Cut-Off Time
Our daily shipping cut-off time is 5 PM Mountain Time. Orders placed after this time will be processed on the following business day.

Delivery Area
We proudly ship to a number of countries and regions, including the USA, Europe, Asia, Mexico, South America, Australia, Singapore, and Canada.

Multiple Addresses
Please note that we can ship to only one address per order. For deliveries to multiple addresses, separate orders are required.

PO Boxes & Military APO/FPO Addresses
Unfortunately, we are unable to deliver to APO/FPO addresses.

Customer Service
Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM Mountain Time, to assist you with any inquiries or concerns regarding your order. You can reach us at:

• Phone: +1 708 406 9024
  • If you can't get ahold of anyone, please reach out to our email address. Our average response time is typically around 2-4 hours.
• Email: support@craftoriastore.com
• Mailing Address: 9701 Montgomery N.E. #1142 Albuquerque, NM 87111 United States

Thank you for choosing our store for your needs. We are committed to ensuring your complete satisfaction.